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Welcome to Tala Thrive. These general terms and conditions of use of the Platform (“Conditions of Use”) apply to any access and any use of the TALA THRIVE LTD Platform by non-professional users who are strictly over 18 years of age (the “User(s)”).
Each User is required to read the Conditions of Use before using and registering on the Platform. The Conditions of Use must be accepted by the User to use the Services offered on the Platform. It is strictly prohibited for any person under 18 years of age to access or use the Platform.
TALA THRIVE LTD offers on its Platform teleconsultation services by video call (“Services”) provided by therapists and coaches (“Service Providers”). When the teleconsultation service is provided by an external provider, TALA THRIVE LTD only acts as a provider of a matchmaking service and does not intervene in the contractual relationship formed between the User and the Service Provider.
The Platform is accessible free of charge to Users with an internet connection, unless otherwise stipulated. All costs relating to access are the sole responsibility of the User. TALA THRIVE LTD does its utmost to provide access 24 hours a day, 7 days a week, but may at any time suspend, interrupt or limit access to carry out updates, delete disruptive or unlawful information, or reserve access to a specific category of Users.
Consultation of the Services is free and open, but access to the teleconsultation Service requires the creation of an account. Users must be at least eighteen (18) years old and provide accurate and truthful information (first name, surname, email address and a password, and/or via Google or Facebook). User accounts are personal, cannot be transferred to a third party, and Users are responsible for any action carried out through their account. Users must inform TALA THRIVE LTD without delay of any security breach involving their credentials.
Users can unsubscribe at any time by requesting deletion of their account by email to support@talathrive.com. Unsubscribing results in the deletion of all personal data and content, except data that must be kept for legal or regulatory reasons. In the event of inactivity for a period of 2 years, TALA THRIVE LTD may delete the account subject to fourteen (14) days' notice by email.
The teleconsultations correspond to a level of psychological care that is not equivalent to the medical level provided by a health centre or similar establishment. TALA THRIVE LTD does not offer Services requiring specialised expertise in psychiatry; if a Service Provider detects such a need, they may interrupt the Services and encourage the User to seek more appropriate care.
The User can book a teleconsultation for a specific date and time and select the Service Provider they wish to meet. Except where the Service Provider is an employee of TALA THRIVE LTD, the User acknowledges that TALA THRIVE LTD acts only as an intermediary for setting up and hosting the teleconsultation and taking online payment.
Conditions of access
Users need a mobile phone or tablet with a working camera and microphone, and an internet connection with sufficient speed and bandwidth. The teleconsultation fee is not refundable in the event of malfunction of the User's equipment or Internet connection during the teleconsultation.
Booking
A reservation is confirmed once the User has selected a date/time, paid in full, and payment has been received by TALA THRIVE LTD. The User will receive an email confirming their reservation. Confirmation expresses the User's final acceptance of the prices and details of the reserved teleconsultation. TALA THRIVE LTD reserves the right to refuse a reservation where a previous teleconsultation is unpaid or a payment dispute is in progress.
A reserved teleconsultation can be cancelled by the User by email, free of charge, up to 48 hours before the start time, the payment is then refunded via the original payment method within fourteen (14) days. If cancelled less than 48 hours before the start time, the User will be charged in full and no refund is provided. If the Service Provider cancels, the sums paid are refunded within fourteen (14) days. Any modification requires a new reservation.
Teleconsultations are provided at the rates set on the Platform. Prices are indicated in British Pounds Sterling (£), excluding taxes (VAT applicable on the day of reservation). Payment must be made in full by credit card or other approved method on the day of the reservation and, in any event, before the teleconsultation. Payments are not final until TALA THRIVE LTD has actually received the amounts due. TALA THRIVE LTD also offers specific pricing for companies wishing to offer the Services to their employees, detailed in special conditions.
The Services offered by TALA THRIVE LTD are limited to the provision of the Platform to enable access to teleconsultations. Service Providers are and remain solely responsible for fulfilling their obligations to the User. To the extent permitted by law, TALA THRIVE LTD's liability is limited to the accessibility, content, use and proper functioning of the Platform, and it accepts no responsibility for loss or damage resulting from misuse of the Platform, loss of internet connectivity, technical problems or cyber-attacks, or the User's non-compliance with these Conditions of Use.
All copyrights, proprietary rights and other intellectual property rights in TALA THRIVE LTD's trade marks, company name, Platform and all materials belong to TALA THRIVE LTD. Any copying, modification, transfer or other use not expressly authorised in writing is strictly prohibited and constitutes a material breach of these Conditions of Use. This stipulation survives termination.
The provisions relating to the processing of the User's personal data appear in our Privacy Policy, accessible from all pages of the Platform.
TALA THRIVE LTD takes seriously any unauthorised use of the Platform and User accounts. For example, it is forbidden to film teleconsultations or to distribute information available on the Platform by any means. TALA THRIVE LTD reserves the right to remove information, terminate accounts, and take legal action against unauthorised use.
These Conditions of Use apply from their acceptance for the duration of the User's use of the Platform. Each User may terminate their account at any time with immediate effect. TALA THRIVE LTD is entitled to terminate an account in the event of a breach; deleted-account Users may not re-register without express written permission. TALA THRIVE LTD reserves the right to make changes to the Services and Conditions of Use, of which Users will be informed; refusal of new Conditions of Use means the User will not be able to access the Services.
These Conditions of Use are governed by English law and subject to the exclusive jurisdiction of the English courts. Users may not assign their rights and obligations to a third party, and any delay by TALA THRIVE LTD in enforcing its rights does not amount to a waiver.
The Platform is operated by TALATHRIVE LTD, a private limited company incorporated in England and Wales (Company Number 14703044) with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For any complaint, please contact us at support@talathrive.com and we will endeavour to respond within 30 days.