Accessibility | Tala Thrive

Mental health support should be reachable by everyone. We build Tala Thrive so that people using screen readers, keyboard navigation, magnification or captions can find a practitioner and book a session without barriers.

The standard we work to

Our website and apps are designed to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. We test new work against that standard before it ships and review existing pages as we update them.

What we have built in

Text and interface colours that meet AA contrast ratios against their backgrounds.
A visible focus ring on every link, button and form field, so the keyboard path is always clear.
Touch targets of at least 44 by 44 pixels on navigation and controls.
Labelled form fields, landmarks and headings in a logical order for screen readers.
Layouts that reflow to 320 pixels wide and hold up at 200% zoom.
Motion kept purposeful and brief, with no flashing or auto-playing content.

Sessions and language access

Sessions are available in 35+ languages. If you need captions, a longer appointment, a support person present, or written material in another format, tell us when you book and we will arrange it with your practitioner.

Where we know we fall short

Some older articles and third-party embeds, including payment and scheduling components we do not control, have not been fully audited. We are working through them and will prioritise anything that blocks access to care.

Tell us about a barrier

If something on Tala Thrive is hard to use, email hello@talathrive.com and describe the page and what happened. We aim to reply within two working days and will offer another way to complete what you were doing while we fix it.

Tala Thrive is not a crisis service. If you or someone you care about is in immediate danger, call 000, or Lifeline on 13 11 14 for free 24/7 support.